Explore Wears – Return & Exchange Policy

Please read our Return & Exchange Policy carefully before placing an order.

1. Return & Exchange Eligibility

• Return or Exchange requests must be raised within 5 days of delivery.

• The product must be unused, unwashed, unworn, and returned with all original tags, packaging, and accessories.

• Products that are used, washed, altered, damaged by the customer, or missing tags/packaging will not be eligible for Return or Exchange.

• Every returned product undergoes a quality inspection before approval.

2. Regular Price Products

Products purchased at the regular selling price are eligible for Return or Exchange within 5 days of delivery, provided they meet all eligibility conditions.

3. Offer / Discount / Sale Products

Products purchased during any Offer, Sale, Discount, Promotional Campaign, Coupon Offer, Bundle Offer, or Special Pricing are not eligible for Return or Refund.

Only Size Exchange is available for these products, subject to stock availability.

Exchange shipping charges, if applicable, shall be borne by the customer unless otherwise communicated by Explore Wears.

4. Size Exchange

• Please refer to our Size Chart before placing your order.

• If you are unsure about sizing, contact our support team before ordering.

• Size Exchange is subject to stock availability.

• If your requested size is unavailable, we may offer an alternative size, color, design, store credit, or process the exchange once stock becomes available.

5. Product Inspection

All Return and Exchange requests are processed only after the original product is received at our warehouse and successfully passes our quality inspection.

If the returned product is found to be:

• Used

• Washed

• Damaged

• Altered

• Missing tags or original packaging

• Not matching the originally dispatched product

the Return/Exchange request may be rejected, and the product may be shipped back to the customer.

6. Pickup & Shipping

If reverse pickup service is available at your location, we will arrange the pickup.

If pickup service is unavailable, the customer will be required to send the parcel through a reliable courier or India Speed Post to our return address.

Courier charges may apply where pickup service is unavailable unless specifically agreed otherwise by Explore Wears.

Customers should always retain the courier receipt and share the tracking number after dispatch.

7. Exchange Processing

Exchange orders are processed only after the returned parcel is received and verified.

Replacement products are not dispatched in advance.

Processing time may vary depending on courier transit, warehouse inspection, stock availability, and operational delays.

8. Wrong, Damaged or Defective Product

If you receive a wrong, damaged, or defective product, please notify us within 48 hours of delivery by email.

Please include:

• Order Number

• Clear photos

• Clear video (if required)

After verification, we will arrange an appropriate resolution, including replacement or refund where applicable.

9. Product Images & Colour Variation

We make every effort to display our products accurately.

However, slight variations in colour or appearance may occur due to:

• Mobile or monitor display settings

• Screen brightness

• Photography lighting

• Editing

• Fabric dye lot variation

Such minor differences shall not be treated as defects.

10. Fabric Feel & Personal Preference

Fabric texture, softness, thickness, weight, comfort, or overall feel may vary based on individual preference.

Personal dissatisfaction regarding fabric feel or expectation alone shall not be considered a manufacturing defect.

11. Measurement Tolerance

All garments are measured manually.

A variation of approximately 1–2 cm from the size chart is considered acceptable and shall not be treated as a manufacturing defect.

12. Refund Policy

Refunds are applicable only in approved cases, such as:

• Wrong product received

• Manufacturing defect

• Damaged product

• Other cases approved by Explore Wears after verification

Refunds are not applicable where the product is in proper condition but the customer changes their mind, dislikes the product, or has personal preference-related concerns, except where required under applicable consumer law.

13. Order Cancellation

Orders cannot be cancelled once dispatched.

If a customer refuses delivery or requests cancellation after dispatch, applicable shipping and handling charges may be deducted where permitted.

14. Non-Acceptance of Delivery

Repeated refusal of prepaid or COD orders without valid reason may result in restriction of future orders.

15. Stock Availability

All Exchanges depend on stock availability.

If the requested product is unavailable, Explore Wears may provide:

• Alternative Size

• Alternative Colour

• Alternative Design

• Store Credit

• Exchange after restocking

16. How to Request Return or Exchange

Email:
explorewears10@gmail.com

Please include:

• Order Number

• Full Name

• Reason for Return/Exchange

• Photos (Mandatory for damaged/wrong product)

• Video (if requested)

Our team will respond with the next steps after reviewing your request.

17. Important Notes

• Customers are requested to read the complete Return & Exchange Policy before placing an order.

• Please check the Size Chart carefully before purchasing.

• By placing an order with Explore Wears, the customer acknowledges that they have read and agreed to this Return & Exchange Policy.

• Explore Wears reserves the right to update or modify this policy at any time without prior notice.